terms + conditions

shipping policy

All fiveleft leathergoods are made to order in our Vancouver, BC studio. Once complete, all orders are shipped via Canada Post. At time of shipping, you will receive an email with the tracking number to your parcel. Any additional fees or customs charges are to be assumed by the customer. Any additional shipping fees incurred due to exchange of product are the responsibility of the customer.

If you would like to expediate your purchase, please email us before placing your order and we will let you know if our schedule allows it. There may be an additional charge incurred.

shipping rates

Shipping rates within Canada are based on order value.

$0-$60: $8.00

$61-$150: $12.00

$151-$250: $20.00

$251-$350: $32.00

$351-$450: $45.00

returns & exchanges

We do not offer any refunds. If you are not satisfied with your purchase, we will happily exchange your item for another style or colour, or we can issue you a credit note towards future purchases.

If you would like to return or exchange your purchase for any reason, please contact us at sales@fiveleft.ca for further instruction. Shipping fees incurred due to exchange of product are assumed by the customer.

custom orders

If you are interested in a custom fiveleft bag, please don't hesitate to contact us at sales@fiveleft.ca


If you are a retailer interested in stocking fiveleft, please contact us  at sales@fiveleft.ca for more information.