terms + conditions

shipping policy

All fiveleft leathergoods are made to order in our Vancouver, BC studio. Due to the handmade nature of our process, we require 14 business days to produce your order. Once complete, all orders are shipped via Canada Post. At time of shipping, you will receive an email with the tracking number to your parcel. Any additional fees or customs charges are to be assumed by the customer. Any additional shipping fees incurred due to exchange of product are the responsibility of the customer.

 

If you would like to expediate your purchase, please email us before placing your order and we will let you know if our schedule allows it. There may be an additional charge incurred.

shipping rates

Shipping rates are based on order value.

 

within Canada:

$0-$60: $8.00

$61-$150: $12.00

$151-$250: $20.00

$251-$350: $32.00

$351-$450: $45.00

 

 

returns & exchanges

As all our fiveleft leathergoods are made to order, we do not offer any refunds. If you are not satisfied with your purchase, we will happily exchange your item for another style or colour, or we can issue you a credit note towards future purchases.

 

If you would like to return or exchange your purchase for any reason, please contact us at sales@fiveleft.ca for further instruction. Shipping fees incurred due to exchange of product are assumed by the customer.

custom orders

If you are interested in a custom fiveleft bag, we have a small window to produce special requests during the months of January and September. Due the limited timeline we must be very selective regarding the projects we take on, so please submit your request early in order to be considered.

wholesale

If you are a retailer interested in stocking fiveleft, please contact Carol Hyslop at sales@fiveleft.ca for more information.